Chat messages sent or received, the instructor must be present in the WebEx session to begin Reporting. LOGIN TO WEBEX 1. Open a web browser. (WebEx will work with any type of computer, PC or Mac.) 2. Go to and log into the Buff Portal. Once in the Portal, click on the WebEx icon in the upper right corner of the screen. WebEx network does not enable host account holders to store many recordings at a time. WebEx Host accounts should DOWNLOAD their recordings from the WebEx server (accessed when you log into to their own computers as soon as they are available. Then you can make them available to users either via Blackboard (faculty) or via.
WBS Trace Grabber
What is the WBS Trace Grabber?
How do I gather data once a meeting is no longer in progress?
Description
This is a utility used to gather data once a meeting is no longer in progress.
Supported OS/Version
Windows 7 / 8 / 8.1 / 10
Supported Cisco Webex Product Version
All Cisco Webex meeting service versions
Note: Mac office 2011 for 365. The Webex Trace Grabber is limited to 100MB of log data captured. If additional meetings have been joined since the issue occurred it may not be captured in these logs.
It is recommended to submit a problem report in-meeting when the issue happens.
Download:
Webex Logs Location
Instructions (How to capture logs)
- Double-click on wbxtraceget2.exe.
As soon as the logging is complete, the following prompt appears:
How To Play Webex File
- Click OK.
- The Windows explorer folder will open showing the .RAR log file location:
Send the resulting log file to your Support rep.
The Webex tracer logs for a meeting that is no longer running, can be found at
Webex Log File Location Change
%USERPROFILE%AppDataLocalTempNote: To Capture Webex Trace on a Mac, see: https://help.webex.com/WBX000026384/How-Do-I-Capture-Webex-Trace-Crash-Logs-on-a-Mac